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How to get it right



There is a way of getting it right in every single conversation. Or maybe not?


Do reward and punishment influence behaviour? How can we effectively use them?


Do people perform better if we incentivise them with bonuses, business trips or extra holidays?


Not necessarily.


All of these only work if the person at the receiving end really cares about them.


It’s the same with difficult conversations, creating a collaborative environment at work or using stories to connect with others.


There are no templates.

The difference between a good and a bad conversation is whether you can connect with what matters to the person in front of you.



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