Lessons from the Genius Bar
It was late afternoon when I noticed the Internet wasn’t working properly on my computer. I’ve checked the usual suspects: Are my kids...
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Blog
All you need to know about productive disagreement
- May 25
- 2 min
Is he polite or kind?
The higher a person ranks in an organisation, the more likely it is that they’re hyper-disconnected. This is quite a position for Steve...
- May 5
- 2 min
Because they care
When people ask how they can get better at managing difficult conversations, disagreements and conflict, I always tell them what’s worked...
- Apr 15
- 2 min
How objective are you?
We don't retract easily, we don't recognise our mistakes even when they’re crystal clear in front of us, and we’re terrible at...
- Apr 1
- 2 min
Don't use the F word
If there’s an inflammatory word that can set a difficult conversation on fire it’s the word fair, in all its variations: “I don’t think...
- Mar 17
- 2 min
Getting it wrong
How often do we get it wrong? Probably more often than you and I would like to admit. Einstein once said “There is not the slightest...
- Mar 3
- 3 min
Did you see this?
We’re still suffering the consequences of misleading information that was presented to us as fact in the past. Think about the £350...
- Feb 17
- 3 min
Never block or retreat
We’ve all encountered people who seem to be an endless source of conflict. You might hear them saying that others are doing terrible...
- Jan 27
- 3 min
Keep them out
We spend a lot of time keeping emotions out of the workspace. There are good reasons to do so. We need to make rational decisions and...
- Jan 12
- 3 min
The disagreement dilemma
A long time ago a boss told me I had an attitude problem. This so-called attitude problem was related to my apparent inability to say...
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