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Keep them out

We spend a lot of time keeping emotions out of the workspace. There are good reasons to do so. We need to make rational decisions and...

The disagreement dilemma

A long time ago a boss told me I had an attitude problem. This so-called attitude problem was related to my apparent inability to say...

Are you WEIRD?

We are nearly at the end of 2022, and if you’re like me, you’re probably thinking about what you’re going to read next. I’m already...

How we fool ourselves

Would you say you have critical thinking skills? I’m sure you do. The problem is that sometimes we’re unable to use it. I spent many...

Unavoidable epic failures

Not sure if you’ve noticed this, but everybody seems to assume that people with great communication skills display a perfect control of...

Shortcuts

A conflict with a member of your team is not the result of the clash of two types of personality. Your conflict is the result of...

Three hours is all you need

Three hours painting a fence white gives you time to think. Time to pay attention to details that you would not notice otherwise, like...

Hearing but not listening

At home we have a joke. When I was living with my mum she was always worried about me eating enough nutritious food. Every single time we...

You're too emotional

Of all the sentences that can set a room on fire, this is probably my favourite. If you’re a woman, you’ve more than likely heard it...

How I’ve turned my delayed luggage experience into a masterclass on managing difficult conversations

I’ve been eight days without my luggage and I’m still counting. Airport staff shortages and the various strikes affecting cabin crew and...

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