Blog

One of the narratives that have emerged strongly this year for me has been commitment to processes and values no matter what, even when...

One of the first things you learn in any negotiation training is never to negotiate straight away on positions. To which I add, avoid...

Hemingway once referred to courage as grace under pressure. These words talk about Luz. Luz Mendez participated in the peace negotiations...

Intractable feels as if the circumstances are pulling you into a spiral of conflict. You repeat the same arguments, you can’t see any...

A couple of months ago my friend’s mother committed suicide. She had struggled her whole life with mental health problems – at least...

Conflicts are not simply problems, but we often treat them as if they are. When facing a conflict at work we look at the best ways to...

Last week I was invited to speak at the Annual Project Management Conference. My topic: managing difficult conversations with...

When working on communication, narrative, and strategy with clients I find myself constantly confronting and re-examining some damaging...

Greedy marketers, politicians, well-intended individuals who say they want the best for us, they’re all trying to influence us without...

The way we communicate with others is influenced by our emotions and how we perceive the world around us. Children tend to feel powerless...