Sep 25, 20181 minPushing away your customersMany companies appear to have a strategy of making you buy their product and then getting rid of you as soon as they can. That might...
Aug 5, 20182 minDo you need a haircut?It’s a beautiful morning and I’m at the hairdresser’s enjoying a green tea and a chat with Silvia. We’re talking about her trips around...
Jun 12, 20182 minYour story is told, not readStory 1: ‘Have you had a look at my website recently? I have a new logo. I’m really happy: the graphic designer totally understood what I...