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When spring arrived in my home town my great-grandfather would go out for long walks. He’d put on his suit, take his hat and his wooden walking stick and gently stroll along the avenida to the park. Once there, he’d sit on a bench and wait for somebody to start a conversation. He was a natural communicator and storyteller. I would sometimes find him slowly walking back home. We’d talk about the day, and he’d tell me about the people he’d met and the conversations he’d had. On

A couple of months ago a good friend approached a charity to make a donation. She wrote an email to arrange a phone call and transfer the money safely. When the woman at the other end heard the amount she wanted to donate, she was very surprised. “This is extremely generous of you. Thank you,” she said. My friend told her that this charity had helped her a great deal at a point in her life when she was really struggling. “Now,” she said, “it’s my turn to make a difference in

Focusing on business efficiency gave many companies in the world a great competitive advantage in the 1960’s and ’70’s. At that time everything was about being faster and more efficient in order to be the first to have access to the market. In the information economy that emerged over the ’70’s the competitive advantage was based on extracting information. Companies such as IBM dominated the market because they knew how to get access to critical information. But times have ch