Dec 11, 20203 minThe risk of “I understand”One of the worst bits of feedback you can get after a presentation is “I understand.” Whenever I hear somebody saying this I know I’m in...
Nov 22, 20181 minI have no answer to thatWhen Margaret Hamilton, software engineer on the Apollo Project, was asked how researchers could overcome the suffocating bureaucracy at...
Sep 25, 20181 minPushing away your customersMany companies appear to have a strategy of making you buy their product and then getting rid of you as soon as they can. That might...