Difficult conversations become easier when you change your mindset, not just your words.
You might know people who have read tons of books on managing difficult conversations and still be incapable of bringing empathy into any conversation.
That's because changing our behaviour is the hardest thing to do.
My approach to difficult conversations is focused on changing the mindset to create better results.
If you want to manage difficult conversations and disagreement successfully, you need to change the way you think, not just how you talk.
Hi, I’m Natalia Alvarez.
I work with individuals and teams helping them to transform unproductive opposition, resistance and conflict into constructive disagreement and civil difficult conversation that drive learning and innovation .
This is what I've learned over decades of working as a communication consultant: The adversarial approach to conflict, decision-making and hard conversations is very damaging for any team or organisation.
People resent it, close down and start working in silos. They stop talking to each other, giving feedback or wanting to contribute.
My work is about making sure that you don't miss out great ideas or people just because you don't know how to handle friction.
-HOW I HELP-
"Natalia Alvarez approach inspired us to clarify our intention and purpose and use our “human” skills to enhance a positive contribution to personal and business development. Her focus on aligning values to make the workplace more successful and fulfilling is quite unique. I have no doubt in recommending her to any team wanting to clarify their message and purpose while focusing on making a positive contribution."
Relationship Director North of Scotland
Bank of Scotland