Aug 5, 20182 minDo you need a haircut?It’s a beautiful morning and I’m at the hairdresser’s enjoying a green tea and a chat with Silvia. We’re talking about her trips around...
Dec 26, 20172 minCustomer care, or caring for your customerSome time ago I had a dental problem and I needed surgery. The doctor who was to perform the operation phoned me at 9.00 pm on that day...