Sep 1, 20223 minHearing but not listeningAt home we have a joke. When I was living with my mum she was always worried about me eating enough nutritious food. Every single time we...
Jul 8, 20224 minHow I’ve turned my delayed luggage experience into a masterclass on managing difficult conversationsI’ve been eight days without my luggage and I’m still counting. Airport staff shortages and the various strikes affecting cabin crew and...
Jun 20, 20222 minLet's win thisThe adversarial approach to conflict, decision-making and hard conversations is very damaging for any team or organisation. People resent...