Nov 25, 20222 minUnavoidable epic failures Not sure if you’ve noticed this, but everybody seems to assume that people with great communication skills display a perfect control of...
Sep 1, 20223 minHearing but not listeningAt home we have a joke. When I was living with my mum she was always worried about me eating enough nutritious food. Every single time we...
Jul 8, 20224 minHow I’ve turned my delayed luggage experience into a masterclass on managing difficult conversationsI’ve been eight days without my luggage and I’m still counting. Airport staff shortages and the various strikes affecting cabin crew and...