Places of authenticity

Places of authenticity

authenticity, stories
A customer is telling you how he’s doing these days. Suddenly the tone of his voice changes, he takes a deep breath and looks down for a minute or so, and you know that he’s about to tell you something beyond the normal business conversation between a sales person and a customer. He mentions that his dad died last week. You can see the sadness in his eyes. He tells you how they started the business together and how much his dad helped him in the early years of the business when he was young and inexperienced.   “My father was the kind of person who’d never let a client down, even if that meant losing money” he says.  “I remember once he offered a deferred payment to one of…
Read More