Privacy & Cookies Policy

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Website Privacy Notice & Cookies Policy

This is the privacy notice of The Story that Matters. In this document, “we”, “our”, or “us” refer to The Story that Matters.

Our registered office is at 99 Derbeth Grange, Kingswells, Aberdeen AB15 8UD, Scotland, UK

Introduction

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us.

It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

 

1- Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

    1. verify your identity for security purposes
    2. sell products to you
    3. provide you with our services
    4. provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2- Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at natalia@thestorythatmatters.com,  or sending at your request at 99 Derbeth Grange, Kingswells, Aberdeen AB15 8UD, Scotland, UK, or at www.thestorythatmatters.com. However, if you do so, you may not be able to use our website or our services further.

3- Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

    • whether the same objective could be achieved through other means
    • whether processing (or not processing) might cause you harm
    • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

    • record-keeping for the proper and necessary administration of our business
    • responding to unsolicited communication from you to which we believe you would expect a response
    • protecting and asserting the legal rights of any party
    • insuring against or obtaining professional advice that is required to manage business risk
    • protecting your interests where we believe we have a duty to do so

4- Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

 5- Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.

At the point of payment, you are transferred to a secure page on the website such as WorldPay, SagePay, PayPal, MoneyBookers, Stripe or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.

Use of information we collect through automated systems when you visit our website

6- Use of cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website.

They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

    1. to track how you use our website
    2. to keep you signed in our site
    3. to record your answers to surveys and questionnaires on our site while you complete them

The following cookies are used on this site:

Cookie Name Cookie Purpose
_ga,
_gid,
_gat
These are cookies set by Google Analytics to track how you use this site. The data collected is entirely anonymous and used by us to determine ways to improve your experience in using this website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.
comment_author_{HASH},
comment_author_email_{HASH},
comment_author_url_{HASH}
This site runs on WordPress and these are cookies set when you leave a comment on a blog post. The cookies are set for your convenience so you don’t need to retype your details next time you leave a comment. They use hashed data to protect your details and each cookie expires 1 year after they’re set. More information on WordPress cookies can be found here.
cookie_notice_accepted This cookie is set when you click to accept our Privacy and Cookie Policy. This is set for your convenience in order to save your preferences.
Social media sharing If you share any our content with your friends on social media sites, such as Facebook and Twitter, these sites may set cookies on your device. We don’t control these cookies so please check the privacy policies of these third-party sites for information about these cookies.

For more information on cookies you can read the guidance at All About Cookies.

7- Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

Disclosure and sharing of your information

8- Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

9- Data may be processed outside the European Union

Our website is hosted in the UK.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

10- Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

    1. to provide you with the services you have requested;
    2. to comply with other law, including for the period demanded by our tax authorities;
    3. to support a claim or defence in court.

 

11- Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please send an email at natalia@thestorythatmatters.com